Please explore our most frequently asked questions. If you still can’t find the answer you’re looking for, you can email us at customerservice@ianflemingshop.com.
Where do you ship to?
We ship worldwide. We use respective national postal services (delivery can take up to 28 days depending on the country).
Do you ship to PO Box or Army post addresses?
Unfortunately, we’re unable to ship to PO Box or Army post addresses. We apologise for any inconvenience.
How long does it take to receive my order?
UK orders: usually 3–5 working days via Royal Mail 1st Class post.
International orders: usually 7–14 working days, but please note it can take up to 28 days depending on the country.
Where is my order?
If you have not received your parcel within the estimated timeframe, please email us at customerservice@ianflemingshop.com.
What is your returns policy?
You have 28 days from receiving your product to let us know if you wish to return it for a full refund. To return an item, please enclose the packing slip with your purchase and clearly mark the reason for your return. Simply return your parcel to the post office and make sure to get proof of postage.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. If the item has a tag attached, please ensure this has not been removed. Another item cannot be substituted in place of a damaged or defective item. (Please see our Returns Policy for more information.)
What is your exchange policy?
Currently, we do not process direct exchanges. If you’d like to exchange an item, please follow the returns policy to return your item for a refund and place a new order for the item you’d like. We process returns this way because:
How long does a return take?
Once an item has been returned and received, it can take up to 7 business days to process the refund on our end. You will receive an email confirming the refund. Please allow 7–14 business days for the refund to appear on your card. If you do not see the refund after your next billing cycle, please contact your card provider.
What do I do if my product is faulty?
If your product is faulty, please email customerservice@ianflemingshop.com with a photo of the item. Our customer service team will advise you on the next steps and confirm a replacement.
I am under 18, can I place an order?
Though we love our young fans, please make sure you have the authorisation of an adult before placing an order with us.
Can I pre-order products?
We currently offer pre-orders on selected products only. Sign up to our newsletter to stay updated on new products and pre-orders. Please note: If you order other products alongside your pre-order, your order will be shipped once the pre-ordered product is available.
What if an item is out of stock?
If the product you wish to purchase is out of stock, click the “Email Me When Back in Stock” button to be notified when it’s available again.
Can I add an item to my order?
Unfortunately, you cannot add items to your order once it has been placed. You will need to place a separate order.
Can I cancel my order?
We may be able to cancel your order if it has not yet been dispatched. If you would like to cancel, please email customerservice@ianflemingshop.com as soon as possible. Please note: Once your order has shipped, we are unable to cancel it.
Can I change my delivery address after placing an order?
We may be able to change your delivery address if the order has not yet been dispatched. Please email customerservice@ianflemingshop.com as soon as possible. Once the order has shipped, we cannot make changes.
Where do I enter my promotional code?
At checkout, there is a box above your subtotal where you can enter any discount codes.
My promotional code didn’t work — what should I do?
Double-check that you’ve entered the correct code and that it hasn’t expired. If it still doesn’t work, please contact us at customerservice@ianflemingshop.com.
